Unblocking your IP from our network

Unblocking your IP from our network

Sometimes our firewall can block your IP address, resulting in a loss of access to your site or account while using your local network. This blockage can be caused by several events, including:

• Numerous failed login attempts to your hosting account.
• Numerous failed login attempts to your email account.
• FTP access with multiple connections (50+ connections can cause a blockage).
• Failed WordPress login attempts.

While there are many events that can trigger our firewall, the above are the most common reasons for your IP being blocked.

How to Unblock Your IP

1. Login to your Client Area.
2. Go to Support > Unblock IP Address.
3. Click on the "Check for IP Block and Remove" button. This will check our network for your IP address. It may take 10-20 seconds for this process to complete.
4. Once the scan is finished, you will receive a success message if your IP has been removed from the block list. The reason for the blockage will also be displayed.

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